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    FAQ

    General questions

      • Should you require information or help, the best way to contact us is via our Client Relations Service on 1-877-8742438, from Monday-Friday, 9am-9pm (EST) and Saturday, 10am-6.30pm (EST), where one of our ambassadors will be happy to assist you.

        Alternatively, please use this contact form and we shall endeavour to reply to you as soon as possible.

      • We encourage all applications from interested candidates with a strong passion for the Piaget brand and heritage.

        Please consult all of our open positions by visiting Careers section of our website or our LinkedIn page.

        Simply create your candidate profile with us online by answering a few short questions. You may also create job alerts for your desired career search to ensure you will be informed as soon as a suitable position becomes available.

      • Our creations are sold exclusively in our boutiques and our network of authorized retailers. You can find the full list with their opening hours, product offers and contact details by using the Find a Boutique feature on our website.

        Piaget creations are also available to purchase online directly on our website or via telephone with our Client Relations Service. Please feel free to make contact with them for any information.

    After care and services questions

      • The authenticity of a Piaget creation can only be determined by a qualified Piaget specialist during a service in one of our service centres or by a reputable auction house such as Christie's, Antiquorum or Sotheby's.

        It is advised to only purchase Piaget creations from official Piaget boutiques or authorized retailers, as every new Piaget watch or piece of jewelry comes with a warranty card issued by Piaget. 

      • No, Piaget does not provide any certificates of authenticity. However, as an alternative, Piaget can provide you a certificate for insurance value. To avoid counterfeits, we strongly suggest that you always purchase your Piaget creations from Piaget boutiques or authorized retailers. 

      • In the event that your Piaget creation is currently available in a Piaget boutique, we can provide you with its current recommended retail value for a new creation purchased at a Piaget boutique or authorized Piaget retailer.

        However, if your creation is a vintage piece, Piaget is not able to provide you with a quoted value since it depends on the supply and demand in the watches and jewelry market.

        Therefore, only a professional specialized in antique pieces will be able to provide you with an accurate estimate of its value.

        If you wish, you can also visit one of our boutiques where one of our sales associates will be happy to assist you with your request.

      • Some Piaget jewelry creations are very delicate and require special precautions. Therefore, please avoid certain situations that might damage your jewelry, such as:

        • when washing your hands;
        • during a sporting activity;
        • on the beach;
        • in situations leading to intense thermal shocks (e.g. sauna);
        • when performing household tasks with corrosive products;
        • when gardening or performing any manual activity; 
        • when applying your makeup and perfume.

        Store your jewelry in its original box or carefully wrap it separately and place it in a Piaget travel pouch (available from boutiques), to prevent it from being scratched.

        Visit the Taking Care of your Jewel section of our website for more care advices. 

      • To preserve the appearance and movement of your watch, avoid any thermal shocks, vibrations and contact with solvents. Exposure to sunlight, chemical products, extreme temperatures or to magnetic fields might place the optimal working order of your timepiece at risk.

        For this reason, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your Watch section.

      • No, to avoid possible deterioration of the movement of your watch, Piaget does not recommend you to wear your timepiece when practicing sports that may lead to frequent strong vibrations and impacts. Our luxury watches are precision instruments and repeated, sharp impacts may have a negative influence on movement accuracy or even cause damage. 

      • In everyday life, we increasingly come into contact with magnetic fields. Magnets (from the fridge, from a handbag, etc.), televisions, hi-fi equipment and electrical household appliances such as microwaves can affect the correct operation of your watch. While they will not actually damage your watch, they may alter its precision or even cause it to stop.

        If you have any doubts, take your watch to your nearest Piaget boutique or authorized retailer to be checked. 

      • With the exception of a few specific models (especially some vintage models), Piaget watches are designed and crafted to guarantee water-resistance to at least 30 meters. However, the functions, push-pieces and crown on your watch should not be operated underwater. 

        In the event of persistent condensation underneath the crystal, we recommend for you to have your watch checked. Non-water-resistant watches are resistant to dust and ambient humidity. However, they should not be brought into contact with liquids or subjected to high-humidity environments such as inside a sauna. The water-resistance of your watch may be affected when exposed to extreme temperatures, sudden atmospheric changes (e.g. sauna), cosmetics, cleaning products or perspiration. 

        Make sure to always rinse your watch in fresh water after you have been swimming in the sea or in a pool. Additionally, try as much as possible to avoid submerging your leather strap in water as humidity might accelerate your strap's aging process. 

        For more preservation and care advice, we highly recommend that you consult the Taking Care of your Watch.

      • To ensure optimum performance, we recommend that you fully wind your mechanical watch once a day, ideally at the same time. When you wind it, make sure you do not force the crown when it stops, as this could seriously damage the movement. 

      • It may happen that on some days you have too little activity to guarantee ideal winding conditions for your watch's automatic movement. In case the problem happens in other circumstances, the power reserve of your watch should be tested by a Piaget boutique or authorized retailer. 

      • Yes, the date must never be set between 9 p.m. and 3 a.m., otherwise the mechanism may be damaged. It is during these hours that the pinions position themselves to automatically change the date. Be especially careful to always change the date outside of this time zone.

      • The battery lifetime depends on the model and usage. In theory, the battery of your Piaget timepiece needs to be replaced every 2 years on average. Our watchmakers can quickly perform this simple service for you during a routine check. We strongly advise against leaving a dead battery inside a Piaget watch for long periods of time to avoid any damage. 

      • Straps are vulnerable to the acidity of skin, perspiration, temperature changes, long exposure to sunlight and cosmetics. Our straps are precious creations and require some care in order to keep them in the best possible condition. We recommend that you avoid contact with water or any other liquids that might cause damage.

        To provide maximum protection for your strap, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your Watch section.

        To order a new strap, please contact your nearest Piaget boutique or authorized retailer. 

      • Yes, it is possible to personalize your Piaget watch. We offer numerous watch straps or bracelet combinations with several options of colors, finishes, buckles, etc.

        You may also choose to engrave your watch depending on the model.

        Any modification request should be approved by a Piaget boutique or authorized Piaget retailer.

        If any modification is performed by a non-authorized service center, Piaget will no longer be able to service your watch.

        To accessorize your watch, please take it to your nearest Piaget boutique or authorized retailer. 

      • Yes, Piaget offers you the possibility to engrave your jewelry free of charge when requested within the 3 months following the purchase date.

        Engraving feasibility depends both on the model and on the desired engraving. We therefore recommend you to take your creation to your nearest Piaget boutique.

      • If you wish to service your jewelry, we invite you to visit your nearest Piaget boutique.

        You can also get in touch with our Client Relations Service for guidance.

      • In the event that your Piaget Possession jewelry has ceased to turn, please bring it to your nearest Piaget boutique. This problem might appear following repeated or sharp impacts.

      • Yes, regular polishing will help to restore your creation close to its original condition. It is carried out entirely by hand by highly experienced polishers. A polishing service removes an extremely fine layer of metal this is why jewels should be polished only when necessary.

        Please visit the Servicing your Jewel section of our website for more details about Piaget's polishing service.

      • Yes, in most cases, Piaget rings, necklaces and chains can be adjusted. However, it might not be possible for some models due to their very specific conception.

        Please visit your nearest Piaget boutique for guidance and advice.

      • If you wish to service your watch, we invite you to visit your nearest Piaget boutique or authorized retailer.

        You can also get in touch with our Client Relations Service for guidance.

      • When the battery of your Piaget watch no longer works, it should only be replaced by a Piaget boutique or authorized retailer. 

      • Regular maintenance by a Piaget boutique or authorized retailer is the best way to ensure the longevity of your creation. In everyday use, your watch might be subject to many stresses such as vibrations, impacts, dust, water, UV radiation, perspiration or fluctuations in temperature.

        For this reason, we recommend you to service your watch every three to four years.

        For more details please visit the Servicing your Watch section of our website.

      • We recommend that you have the water resistance of your Piaget watch examined regularly, particularly in the case of regular sporting activity or if your watch frequently comes into contact with water.

        Piaget's watchmakers or authorized retailers are authorized to carry out the regular maintenance and water-resistance services. 

      • In the event that you would like to restore your vintage piece, please visit your nearest Piaget boutique or authorized retailer.

        Such specific and highly qualified work may only be carried out by authorized Piaget retailers or by a team of specialists in the Piaget manufacture in La Côte-aux-Fées (Switzerland). When vintage pieces are restored, they recover their original performance.

      • Yes, even if you do not wear your Piaget watch very often, the mechanism can wear out with the time and should be inspected regularly.

        For this reason, we recommend that you service your watch every three to four years, independent of usage. 

      • Your Piaget watch is guaranteed for a period of 24 months.

        The International Piaget Guarantee applies to Piaget watches sold or presented for repair under guarantee in any country except the United States of America and Canada.

        You can also get a 12 month guarantee after servicing your watch with a Piaget boutique or authorized retailer.

        Please visit the Documentation for your Watch section on our website to find further details about this guarantee. 

      • Piaget watch warranty cards are only issued once. In the event that you have lost your card and wish to activate the warranty, the invoice delivered by Piaget or by an authorized retailer is an acceptable replacement to do so.

    E-Boutique questions

      • You have two ways of subscribing to our newsletter: 

        • Create your account and accept to receive information about Piaget.
        • Subscribe to the newsletter in the May We Help You section of our website or in the footer.
      • To unsubscribe to our newsletter you can use one of the options below : 

        • Click on the unsubscribe link in the newsletter you receive (the link should appear down at the bottom of the newsletter).
        • Contact us using your preferred communication channel in the May We Help You section of our website.
        • Update your preference in your Piaget account. You will find it in your contact details section under "Stay In Touch with Piaget".

        Please note that there may be a delay before the unsubscription is taken into account, thus you may continue to receive newsletters up to 48 hours after your unsubscription. 

      • You can easily create your account online by clicking on Sign In from the menu.

        Alternatively, our Client Relations Service will be more than happy to help you create your Piaget account via telephone.

        However you choose to register, a confirmation email will be sent to your email address upon registration. 

      • No, you do not need to have a Piaget account to order online: you can proceed to checkout as a guest.

        Please note that you will not be able to track the progress of your order status online if you decide to use the checkout as a guest. In any case, our Client Relations Service will of course be happy to provide you with the status of your order.

        • Sign In to your account. 
        • Access "Contact Details" to update your personal information and newsletter subscription. 
        • Access "Address Book" to update or create billing and delivery addresses for your Piaget online purchases. 
        • Access "Wishlist" to review and edit Piaget creations you have added to your wishlists. 
      • Simply access the Password Recovery form on our website.

        You will then receive an email containing a link that will allow you to reset your password.

        If you require further assistance, please contact our Client Relations Service who will be happy to help you.

      • Piaget offers a selection of creations immediately available online. You can identify these creations by the "Add to Shopping Bag" button displayed next to them.

        Once you have found the creation you would like to purchase, click on the "Add to Shopping Bag" button to add it to your shopping bag. You may then follow the steps through the checkout process to complete your order. Your order is placed as soon as you receive an order number on the confirmation page.

        For more information, please refer to other related questions on this FAQ page.

        Should you find a creation that is not available for purchase online, please contact our Client Relations Service who will do their upmost to source it for you and assist with the purchase via telephone.

      • Piaget offers a large selection of creations which can be ordered via telephone. You can identify these creations by the "Shop by Phone" button displayed next to them.

        Once you have found the creation you would like to purchase, please contact our Client Relations Service who will do their utmost to source it for you and assist with your purchase.

        You can also contact them at any time for advice and ask questions regarding the purchasing process.

      • You are able to check the status of all your orders made online or via telephone by signing in to your My Account.

        Access your account by using your email address and password and click on the "My Orders" section.

        For any further information, you can contact our Client Relations Service

        In the event of having used the checkout as a guest, our Client Relations Service will be pleased to provide you the status of your order.

        Please note that if you have created your account online after having placed an order using the checkout as a guest, that particular order will not appear in your account. 

      • Yes, you can shop online with your mobile: the selection of creations available for purchase is identical to those available on our website.

      • No, only a selection of Piaget creations can be purchased immediately online.

        These creations display an "Add to Shopping Bag" button on their respective collection page and can be filtered in the catalog by using the filter "Available for Online Purchase". 

        Should you find a creation that is not available for purchase online, you may purchase it via telephone.

        Please contact our Client Relations Service who will do their upmost to source it for you and assist with the purchase via telephone. 

      • Yes, Piaget allows you to modify or cancel your order until the order has been sent.

        Should you wish to request an order modification or cancellation, please contact our Client Relations Service.

      • Every order placed online or via telephone is beautifully gift-wrapped in a Piaget box and comes with a blank gift card.

        You can personalize the message during the checkout process by ticking the "Gift Message" option or you can ask our Client Relations Service for assistance if required.

      • Identifying the exact ring size is a relatively delicate operation that may depend in particular on the ring model.

        We therefore invite you to consult the Sizing Guide available on our website.

        When sizing for a Possession ring with a band width of 6 mm and up, we recommend you opt for the larger size if your finger is between two sizes.

        You can also contact our Client Relations Service who will be pleased to assist you with your request.

      • No, unfortunately, engagement rings cannot be purchased online or via telephone. We have made them available via a limited number of Piaget boutiques.

        Please contact our Client Relations Service should you need more details about your nearest Piaget boutique.

      • Yes, Piaget does offer to engrave certain rings as a complimentary service available within the first 3 months of purchase.

        The engraving option is displayed on your My Shopping Bag page.

        Should you wish to include an engraved message on your ring, please click the "Engrave a Message" button on the My Shopping Bag and enter your personal text.

        Your ring will be engraved with the text provided, so please make sure to review the spelling and content of the message before finalizing your order.

        Should you discover a spelling error in your message after having placed the order, please contact our Client Relations Service to have it corrected.

      • Yes, every order placed online or via telephone comes with a blank gift card which can be personalized.

        You can add your gift message during the checkout process by ticking the "Gift Message" option or by asking our Client Relations Service.

      • Yes, shopping online is a simple and secure process at each stage from making an order to delivery.

      • Piaget accepts the following payment methods on its website:

        • Credit/debit cards: Visa, MasterCard, Amex, Discover
        • Paypal

        Piaget is also pleased to offer bank transfer payment for orders made via telephone. Please contact our Client Relations Service for more information.

      • Yes, Piaget is 100% committed to the protection of your payment details.

        We use advanced encryption technologies when processing any payment information.

        For more information on how we protect your personal information, please refer to our Privacy Policy.

      • No, the only accepted currency for online purchases is USD.

      • Your card will be charged at the time of shipment.

        Please note that if you have chosen the Bank Wire Transfer option, Piaget will keep your order for 7 days. After that period, your order will be automatically cancelled if still unpaid for.

      • Yes, an electronic invoice will be automatically be sent to you by email as a pdf attachment after the order has been made. You also have the possibility to request a printed copy during the checkout process. 

      • Your creation can be delivered to a private address in the US or it can be collected from any of our US boutiques.

      • We do not charge any shipping fees. Piaget shipping is always complimentary.

      • We only ship inside of the US. 

      • Fedex is our shipping partner. 

      • No, unfortunately we do not ship to PO boxes.

      • Yes, your creation can be collected in any of our US boutiques.

      • You can typically expect to receive your order within 1 to 4 days. 

        Times may vary depending on the type and availability of your creation(s).

      • Yes, the tracking number will be communicated in the email informing you of delivery.

        If you have a Piaget account, you will be able to check the delivery status in the section "My Orders" located in your account.

      • Yes, you may select a delivery address which is different from the billing address for the purpose of sending a gift.

        Please note that every order placed online or via telephone is beautifully gift-wrapped in a Piaget box and comes with a gift card which can be personalized during the checkout process.

        The printed invoice (if you request one) will be always sent to the billing address.

      • Yes, your shipment is insured by our transporter and a signature will be asked for upon delivery.

      • Yes, within 30 days from the date of receipt of your creation.

        You can exchange or return any order purchased online or via telephone and the service is complimentary with the exception of orders that you have asked us to personalize or customize (eg, creations that you have asked us to engrave) – such orders cannot be returned or exchanged.

      • Should you wish to return or exchange a creation within the 30 day return period, we invite you to contact our Client Relations Service via telephone or by email who will coordinate the entire return/exchange process with you.

      • This is the number that authorises you to return or exchange your creation. It will be sent to you by email when you submit a return request.

        Please contact our Client Relations Service via telephone or by email should you require more details.

      • Yes, the return fee is covered by Piaget when shipping with our chosen partner.

      • No, an engraved creation cannot be returned or exchanged.

      • You will be refunded within 7 days from the date that we receive your returned order, if meeting our quality check in accordance with our Conditions of Sale. The refund will be made to the same card or account used by you at the time of purchase.

      • A creation returned to Piaget is submitted to a strict quality check.

        If the creation you return does not meet our quality standards for returned creations, Piaget will return the creation to your address at your own cost, in accordance with our Conditions of Sale.

        Please refer to our Conditions of Sale for more details.